New Frontier Van Lines Inc

I received competitive quotes from this organization, and initially signed up with them. I paid the deposit, but within the contractual 72 hours, cancelled and notified them. No response. I emailed the sales rep, Dave, who was so friendly when he was trying to establish the deal, but got no response. I called when my credit card bill came due. Dillon assured me that the cancellation and refund would be processed within 72 hours. But nothing happened. When my next credit card statement came with no credit, I contacted Dillon who said that they would now mail me the check, but there would be a two week delay since their CFO, who alone approves the checks, would be out on vacation. Four weeks later and still no check. Now when I call their "24/7" support line at all kinds of hours, all I get is voicemail saying they will get back to me within 1-2 business days. That's not really support is it? Sounds more like they are trying to filter my call. This company is unreachable and will do anything it can to grab as much of your money as it can without providing anything to you in return. Best advice is for you to avoid this company or have a really good lawyer ready.

Move size: 4 Bedroom Home Service cost: $5737

It was a pleasure doing business with New Frontier Van Lines. Although, our move was not big, we had a lot of fragile items that needed extra TLC and they got our move done without breaking or scratching any furniture which is impressive.
We received a lot of quotes and New Frontier was priced a little higher than some of the other companies but there reviews says it all and we were happy to pay a little more for the level of service we received.
Everyone we worked with was very professional from our relocation specialist Michael to the moving crew. I would New Frontier Van Lines Movers to anyone looking for a dependable company that you can count on.

Move size: 1 Bedroom Home Service cost: $3450

**CAUTION**THIEVES** This is not a moving company they are brokers and they brokered all of my belongings to a company that they say is “American Eagle Moving LLC”. Two months ago I watched all of my stuff get loaded into a box truck and “ its 3 days from delivery” every time I call. They have no idea where in transit my things are and have no way of telling me exactly when I will get my belongings. We are currently opening an investigation towards this company. This is the biggest scam of a company that has free will to exist under our constitution. That was everything I owned and cared about which was robbed from me and family.STAY AWAY FROM NEW FRONTIER VAN LINES.

Move size: 2 Bedroom Home Service cost: $1500

I THOUGHT I did my research before hiring someone to move me from CO to VA. I chose New Frontier Moving based on thier reviews. I had NO idea, they would contract my shipment out to a bunch of thieves who refused to communicate and held my stuff for randsom TWICE. The entire time I thought I was working with ONE company, giving New Frontier a $2150 deposit. When it came time for pick up was when I was told I needed to give AM MOVERS LLC $1794 Who the heck are AM Movers LLC out of Denver CO.. I didn’t hire them. I called New Frontier I thought it was a mistake. NOPE,
I totally understood ESTIMATED” based on inventory. I gave away half my house the night before and still ended up with a total amount due to AM Movers $3280.00 ( for additional “ supplies” ) DOUBLE my original quote. At this point I assumed 1/2 on pick up 1/2 on delivery right.. NEVER assume anything! they took my stuff and I get a call the next day, they wanted $2496.00 to put my stuff on another truck and if I didn’t pay, they would not put it on the truck. ( ransom #1. . I was already locked in , they have my stuff and I am on the road to Virginia. My total move.was at the end of this nightmare was $5;430.87
So now, Fast forward two weeks, YES two weeks after I was told pay this money or we don’t deliver, numerous emails and phone calls later asking where’s my stuff?. I am thinking it’s being sold on eBay at this point. All I was getting was , they will call 24-48 hrs in advance. They gave me FIVE (5 )hrs notice. I was attempting to get the last and final payment in cash from ATM and had a limit. Oh NO, now what?? was told if I dId not give them cash, they will take my stuff to storage. ( randsom #2) I tried to tell the driver that New Frontier and AM Movers said I could give as much cash as possible and charge the rest. His exact words.”I don’t work for either one of them, I just delivery guy, I was hired to deliver only, no cash, no delivery I will take your stuff to storage”. I borrowed the rest. Needless to say, when they showed up here my boyfriend asked me to leave because I probably would have been arrested. I come back half way thru, and “delivery guy says to tells ME to,take the blankets and wrapping off my furniture. I am thinking now, this guy has a death wish..At this point I’m so angry I took all my aggression out ripping thier tape and blankets off I wanted them gone AND they still had half my stuff on the truck, already had thier money, they could just leave, with my stuff. They refused to set up anything, dropped everything ( including three boxes that aren’t mine) . Damaged my brand new washer and dryer. Rude, unprofessional thieves. And in my opinion are a direct reflectionion of New Frontier, which is sad because II did have faith in New Frontier. Do yourselves a favor and STAY AWAY!

Move size: 2 Bedroom Home Service cost: $5437

Sadly I found New Frontier Van Lines, while looking for assistance with a long distance move, and found they had 4 1/2 stars. I read a few reviews that were glowing so contracted with them. If only I had read on.
I was quoted based on moving a 3 bedroom ranch at $5400. I put half down and was instructed to pay next 1/4 in postal money orders at pickup and last 1/4 in postal money orders at delivery.
Specific dates were promised by sales agent which worked with my house closing and the start of my new job.
From there it was all down hill!! I did not know they subcontract with movers and have little control from there. Communications broke down throughout the rest of what was a nightmare!! My furniture was to be picked prior to my house closing but they never came until the day after closing. You can imagine the trouble that caused with new owners and my delay in leaving to drive to South Carolina.
Delivery was to be 3 days later to work with my new job starting the following Monday. As I am a widow, my brother and wife followed me down to help me settle after the delivery. Sadly they were home almost a week before the movers arrived. At that point I had to take a day off from my new job at no pay. What’s worse the promised delivery time of 8-9AM but did not arrive until 4PM and I could have worked most of the day.
The most distrurbing part of this terrible experience was when the movers’ dispatcher called the day before demanding an additional $1493 in CASH for supposed square footage overage which I protested. I reviewed an item check list with the sales agent when I signed the contract and there were no additional items at pick up. The dispatcher said either I had the cash or the items would be put somewhere and not delivered. The other requirement was the cash had to be handed to the movers before they would off-load.
I now know why, as I started to see the damage to several of my new pieces furniture. The scratches and dents to my dining room table top and legs, in addition to a wooden computer desk and chair and antique headboard made me sick to my stomach. They were unable to reassemble my bed that they disassembled 2+ weeks before.
I reported the damage and cash demand to New Frontier Van Lines customer service and the response was they would email a claim form and requested pictures, but no reaction to the cash demand. I took many pictures while the movers were here and they knew how upset I was. I was told the claim process would take 45-90 days for arbitration. Seriously? I’m considering contacting my attorney anyway with these same details and damage photos.
I’ve learned a lot from this terrible experience and going forward will take the time to read all reviews not just the few glowing ones!

Move size: 3 Bedroom Home Service cost: $7492

Moving is never fun, but I don't actually have words for the incredible incompetence and lack of professionalism demonstrated by New Frontier Van Lines on my moving day. I do have a genuine goal of deterring others from using this company for their move, so here is my best attempt.

I spoke with Jackson leading up to my move and he helped me understand the process, conduct a basic inventory of items, get a quote, etc. My particular move was quite simple; I was moving from a 1BR in Atlanta to Washington DC. My only request was that half of my items go to my new house, and the remaining half to a storage unit 3 miles away. Jackson assured me that this was no problem and would be done at no additional cost. I was also told that the quick verbal inventory conducted over the phone needed only to be an estimate, and that I could add a certain amount of weight at no additional cost. Great! I paid my deposit of just over $300 using the credit card I had on hand, and confirmed with Jackson that it would be okay to use a different credit card for the remaining cost of the move.

It's moving day, and the movers were scheduled to arrive between 8-10am. They called after 10 to say they would arrive at 11. I lived in a high rise and had to book the elevator for a certain shift, which ended at 11am. We manage to shuffle things around, but not without added stress and delays. The movers who showed up were unpleasant, unprofessional, and borderline aggressive in their efforts to squeeze every penny out of me; the power dynamic of them knowing I needed my items moved urgently translated to my consenting to substantial additional costs that I was not prepared for. Three things became clear almost immediately: 1) Each item I wanted moved that was not mentioned in the initial phone call would cost an additional price; 2) They could NOT drop off at two locations, irrespective of proximity and what they agreed to previously, and 3) Payment was only acceptable in cash or Postal Order, which meant I had to run to the bank. Also, when I inquired about which day my items would arrive, they said 10-14 business days, in sharp contrast to the 2-3 business days I was told over the phone. I expressed my feelings of outrage, and the movers encouraged me to call New Frontier Van Lines with my complaints.

I contacted Emily from customer service, who was apologetic and assured me my concerns would be escalated to management immediately, and that they would review the audio from my calls with Jackson. They would call me back later that day to discuss more. Not only did I never receive a call back, but my attempts at contacting them over the next 2 days were unsuccessful with my calls going unanswered. They screen their calls, and were clearly not able to handle the situation appropriately, so they chose to avoid it completely. I was surprised to receive a call from the mover on the next day saying he would be delivering my goods by the following morning; once again a call was promised with an ETA, which I never received. My family who needed to receive the items were forced to reschedule work activities on multiple days to adjust to the constant confusion and misstated delivery times.

The ending is happy in that all of my items arrived two days later and appear undamaged, but I strongly encourage anyone considering this company for their move to go ahead and look elsewhere.

Move size: 1 Bedroom Home Service cost: $1600

We still don't have our things and Casey Taylor at New Frontier Van Lines has failed to get us in contact with a supervisor and owner a manager or anyone up the food chain. She has absolutely no compassion and she keeps reiterating that they have fulfilled their part of the contract. Their contract was the first contract in the only a contract we ever intended to sign it turns out there was a long line of Brokers that pad their pockets for to be exact what should have been a $2,000 move is an $8,000 move with tons of headache heartache and constant runaround. Despite what Casey at New Frontier Van Lines has to say their contract has not been fulfilled by them until we receive our things and we get our weight ticket and we get our reimbursements for of the overages.

Move size: 1 Bedroom Home Service cost: $8000

I would give zero stars if possible. We were first lied to about the cost, ended up being double what we were quoted even though we were assured that there was no way we would be over that amount.

We were also told that we would have a trailer to ourselves and that our stuff would be delivered to our new home on the 19th or 20th at the latest. We just found out that they put someone else on the truck with us.

When we received no call on the 19th we called them and were told they would check and call us right back. Two hours later with no call we called them, only to find that the person that we talked to left for the day and now the dispatch was closed and they would call us tomorrow. Once again without a call we called them and got the run around without any real answers. Two days later in the am (Dec 22nd) we were told that our stuff would be delivered on Sunday (Xmas eve). That same evening we found out that it would actually be December 26th. All of our Christmas gifts for our two children are on that truck since we were told it would be here before Christmas. So we now sit here, paying hotel costs and having to eat out every meal for an extra 6 days without them even talking about absorbing any expenses. We also had family that was planning on coming down who now paid for plane tickets that will not be used due to us not having any of our items.

Move size: 4 Bedroom Home Service cost: $16000

After reviewing several moving companies my husband & I chose this company for our move from St Paul, MN to Gainesville, GA. In the beginning our sales rep was very nice and gave us a reasonable quote for our one bedroom loft at about $2600.00. I paid $900 to hold the reservation. They require a 48 hour window for pickup but assured me the day I requested would be the day they would send the drivers. We get a call a day before the truck was to arrive and told they would be at our place Dec 20th between 8-10am. I had requested Dec 21st so this threw a big wrench in our plans but we made it work. The morning of the 20th the driver called me at about 8:45 am (our p/u time was 8-10am that day) letting me know they had me on the schedule the next day (Dec 21st) between 8-10am. I explained there must be a mistake because our pickup was on the 20th - that morning. He told me dispatch must have messed up and gave me the wrong day. Being our belongings were all packed up needless to say that was a long day of just waiting. The following morning I hadn't received any calls letting us know the driver was close so I called customer service and received no answer. My husband then proceeded to also call customer service with no answer. A girl from home calls me back yelling at me for calling her back to back while she was on the other line. Yelling at me!! After explaining our situation she said she would check into it and call me back, meanwhile our truck driver called us and said he was still about 5 hours away and had a drop off along the way. So now our pick up time was pushed back until between 4-5pm. Never received a called back from customer service or dispatch. What a joke. The only person who truly kept in touch with us was the truck driver. So a day and a half later our truck finally got there. It took the guys about 5 hours to load our place. Ofcourse the weight ended up being over what we were quoted and a long haul fee was added bc they had to walk through a garage to get to the truck so we ended up almost $1,000 over what we were originally quoted and required half the money right then. We only had what we were Originally quoted so we had to fumble and figure out how to give these drivers and extra $500 right then. The drivers finished up around 11pm and we started the long drive to GA. The morning of the 27th our driver (same driver from our pickup) called and said he was 30 minutes away. We never received a call from dispatch letting us know what time or even what day to expect the truck. We just received a 30 min heads up from the driver. They unloaded in about an hour and was on their way. In conclusion, dispatch and customer service was awful, we were never updated and had to call them for the info. Our sales rep should have explained there was a good chance the weight and space could be over and to be prepared for that as well as the long haul fee. This was no where near a smooth move. These guys are brokers and only hire other companies for your move. The only good thing I can say is that our truck driver Dray with Direct Vanlines was an amazing guy and the only one who made this move bareable.

Move size: 1 Bedroom Home Service cost: $3600